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Our client’s satisfaction is our main priority. For this reason, all purchase orders, small or large, are prepared with the greatest possible care.
This guidance document includes delivery conditions which apply to any order dispatched by MASARIO, S.L. Please note that the prices do not include the applicable taxes.

AREAS OF DISTRIBUTION

Our orders can be delivered all over the world.

  • Domestic
    • Mainland Spain
    • Spain (Balearic Isles)
    • Portugal
  • International
    • A ZONE: GERMANY, AUSTRIA, BELGIUM, FRANCE, NETHERLANDS, ITALY, LUXEMBOURG, MONACO, UNITED KINGDOM
    • B ZONE : DENMARK, HUNGARY, POLAN, CZECH REPUBIC
    • C ZONE: BULGARY, CROATIA, ESTONIA, SLOVENIA, SLOVAKIA, FINLAND, GREECE, IRELAND, LITHUANIA, LATVIA, ROMANIA, SWEDEN
    • D ZONE: BOSNIA-HERZEGOVINA, SWITZERLAND, NORWAY, SERBIA
    • CANARY ISLANDS
    • CEUTA AND MELILLA AND OTHER PARTS OF THE WORLD: ONCE THE ORDER HAS BEEN PROCESSED WE WILL CONTACT YOU TO PROVIDE YOU WITH THE SHIPPING COSTS.

DELIVERY TIMES

Orders placed before 2 pm will be shipped the same day, except in the event of incidents of some kind. All orders placed from Friday afternoon through Sunday evening will start being processed on Monday of the following week. Once processed, the order will be ready for dispatch.


Kindly take into account the following factors to assess the date of actual receipt.

  1. Order preparation. The length of time necessary for processing your order. On our website your order will appear as “En trámite”. As it has been mentioned before, this process can take up to 48 hours from the initial order.
  2. Collection period by the transporter. The time it takes for the transporter to pick up your order at our facilities. This procedure normally only takes a couple of hours.
  3. Delivery time by the transporter. The time it takes for the transporter to arrange the delivery direct to your door. On our website your order will appear as “Enviado”.

The estimated delivery times based on distribution zone are presented in the table below. Keep in mind that delivery times begins from the moment your order has been collected at our warehouse by the transporter.


ZONE DELIVERY (On weekdays) CARRIER
Mainland Spain 24 / 48 hours Correos Express / MRW
Spain (Balearic Isles) 24 / 48 hours Correos Express
Portugal 24 / 48 hours Correos Express / MRW
A ZONE 3-4 days SEUR-DPD
B ZONE 4-6 days SEUR-DPD
C ZONE 5-6 days SEUR-DPD
D ZONE 6-10 days SEUR-DPD
Canary Islands 1 week Correos Express

Our international deliveries to Europe are exclusively carried out through SEUR-DPD. For peninsular and island shipments we use both Correos Express and MRW. Shipments to the rest of the world are made through different companies, always bearing in mind minimum cost and fastest possible delivery time.


Shipments to Canary Islands are being sent on Wednesdays, with delivery taking one week.

SHIPPING RATES

Transportation costs for those orders whose value exceeds 200€ plus VAT shall be borne by us, not including financial and delivery expenses. This basis for exemption does not apply for zones A,B,C,D, Canary Islands, Ceuta and Melilla and the rest of the world.


Prices are expressed in Euros in all cases.


ZONE MINIMUM EXEMPT AMOUNT DELIVERY PRICE
Mainland Spain 200 € 7,00 €
Spain (Balearic Isles) 200 € 11,00 €
Portugal 200 € 10,00 €
A ZONE ---- 15,50 €
B ZONE ---- 20,00 €
C ZONE ---- 35,00 €
D ZONE ---- 70,00 €
Canary Islands ---- 25 €
Ceuta and Melilla ----
Other parts of the world ----

Shipments for Zones A, B, C or D: Rates per package, up to a weight of 31,5Kg. The maximum permitted dimensions are: 175 cm in length and a wingspan of 300 cm (length x width x height).


Shipment costs to Canary Islands refer to a single package up to 30Kg of dimensional weight (calculated 333Kg/m3). For greater volumes, an additional charge per shipment will apply. These deliveries include the Export/Security SAD. The import/Security SAD and other related taxes will run at the expenses of the client.


With regard to shipments to Ceuta, Melilla and other parts of the world, once the order has been placed, we will indicate to the customer the delivery costs, dependent upon the weight and volume of the order, and the estimated time of delivery.



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