Home / Secure purchase

The use of this website is regulated by the following general conditions.
The execution of the order supposes the acceptance of all the conditions by the client.

I. Prices

The prices of our products are those indicated at every moment on our website.

If after we receive an order we detect that there has been an error in the introduction of the price of a product, we will contact you as soon as possible, to inform you and offer you two options: cancellation or maintenance in the right conditions.

The automatic confirmation issued by our system does not validate erroneous price conditions. In case you choose to cancel, any amount that you have paid will be refunded.

Without your agreement to the correct price conditions we will not proceed to send the shipment.

And it includes the VAT included when indicated. Shipping costs are not included in the price of the products, but are reflected in the final purchase summary, before formalizing the order. The prices shown in masario.es may be revised and modified if the conditions require it at any time. Shipping costs are indicated in this section.

II. Method of Payment

1. Credit Card.

 - The virtual POS is a device prepared to work in a completely secure mode within the sales operation through the Internet. All transactions made through the Virtual POS will have all the guarantees of security, confidentiality and integrity for the participating agents: cardholders, their issuing entities and our business. Realizing through the virtual payment gateway of Bankia and not having access to the data of your account on our part.

- It has the advantage that we can meet your order at the time you do it and does not have any extra charge.

2. Cash on delivery.

- Payment will be made at the time of delivery of the purchase through the transport company corresponding to the place of delivery.

- Only available for peninsular shipments.

- The cash on delivery will involve a charge of 1.2% on the total price of the purchase (being 1.2 € the minimum of this%), this extra cost is intended to defray, in part, the extra that the transport company applies in the payments against payment.

3. Bank Transfer.

We will start processing the order as soon as we have proof in our income account. The usual term that the transfer can take varies between 1-3 days from the moment it is made.

- In the "concept" of the transfer you must include the text "Order:" followed by the order number (you will receive it in your email when making the purchase).

- You can make the deposit or transfer to any of the following:

IBAN: ES39 2038 2307 3660 0013 8213
Entidad: BANKIA

4. PayPal.

- PayPal is a fast and secure way to use your debit, credit and bank account card on the Internet. With PayPal, you can send and receive money without sharing your card or account information.

- The payment with PayPal will involve a fixed charge of 1.5% + € 0.35 on the total price of the purchase, this extra cost is intended to cover, in part, the extra that PayPal applies.

III. Shipping methods and delivery times

Delivery times are as follows:

- SPAIN PENINSULA: Normal delivery time between 24 and 48 hours on working days (except incidence), as long as they take place before 3:00 p.m. (if payment not received order will be denied right after 24hrs).
- CANARY ISLANDS: Delivery time approx. 10 working days (cash on delivery not available)
- BALEARICS: Delivery time approx 2 to 3 working days (except incidence). (Cash on delivery not available)

Masariohat, SL reserves the right to vary the type of shipment and the company used, regardless of what is stated in these pages making sure this will never cause any damage to the client.

Delivery times are indicative; depend on the availability of products in stock. The delay will not imply neither cancellation, nor reimbursement, nor place to claim, as stipulated serving as a warning.

The cost of send and return postage in guarantee will be taking care by customer.

All goods once received must be checked in the presence of the courier and the content must be verified before signing the delivery note of the courier and note any anomaly handwritten on the delivery note. You must also confirm these reservations to the courier within 48 hours of delivery and send a copy over to us. Any claim outside this period will not be considered or accepted. In case of absence of delivery note, refuse delivery and contact us.

IV. Warranty

The customers of Masariohat, SL benefit from the guarantee given by the different manufacturers of each of the articles.

Defects or damage due to incorrect use or handling of material or wear caused by normal use therefore are not included in this warranty.

V. Returns (only for online purchase)

If for any reason you are not satisfied with your order, you have a period of 14 calendar days, counting from the date of delivery of the order, to return it. (According to article 44 of Law 7/1996, of January 15 of Retail Trade Regulation modified by Law 47/2002, of December 19).

It is very important that you return the exchange / return products perfectly packaged (the return of products that have been removed from their original packaging will not be accepted). In case the products are damaged due to improper packaging, we will not accept the return.

Once we receive the goods and check that all the above conditions are met, Masariohat, SL will accept the return of the product and will proceed to refund the amount according to the payment method made, and when appropriate, the shipment of the new product without any penalty at your expense, but assuming the direct cost of returning the product.

Note. You will receive the refund of the full amount within a maximum period of 20 days once item was received in our warehouse for return.

In the case of damage products or erroneous shipments, all shipping costs will be taking care by Masariohat, SL.

To make a change or return, send us an e-mail to , call us at , or write to our address:

C/ Isla de Alegranza 6, Nave 36
28703 San Sebastián de los Reyes

VI. Personal Data Protection

In order to make use of some of the services that masario.es offers, users must register indicating personal data. The user of masario.es authorizes Masariohat, SL as the owner of the website to process personal data included in our website and the database.

In compliance with Law 15/1999, of 13/12/99, on the Protection of Personal Data, masario.es informs that the personal data requested in our forms will be included in a personal data base . The user of masario.es at all times has the rights of information, access, rectification, opposition and cancellation, under the provisions of the LORTAD (Organic Law of Protection of Personal Data). Any execution of these rights can be done through the mail or by postal mail to:

Masariohat, SL
C/ Isla de Alegranza 6, Nave 36
28703 San Sebastián de los Reyes (Madrid)

masario.es is committed not to yield, sell, or share personal data for the benefit of third parties outside our company. However, in some cases, these data may be transferred to third parties to use such personal data files for the purpose that is agreed and in any case comply with the provisions of current legislation. These third parties may apply a privacy policy different from ours.

The data provided will not be used for purposes other than the service provided and will be deleted once no longer necessary . The email addresses that are provided to us are used to send our "newsletters" or other information that may be of interest to the user.

masario.es has adopted the security levels of protection of personal data legally required, and will do what possible according to their means to avoid the loss, misuse, alteration, unauthorized access and theft of personal data provided to our company.

masario.es reminds the user that he / she will collaborate at all times with the legal authority, obeying any court order that supposes the clarification of the identity of any user that has broken any applicable law.

masario.es reserves the right to make changes to the content established in this privacy policy.


In compliance with the Law of Services of the Information Society and Electronic Commerce (LSSICE) we inform:

When using our services, the user agrees to receive periodic commercial communications, from which you can cancel your subscription by phone: and the e-mail address:

That the services offered are provided by the Spanish company Masariohat, SL de C/ Isla de Alegranza 6, Nave 36 - 28703 San Sebastián de los Reyes (Madrid).

VIII. Terms and conditions

This website and all the materials and information contained in it are provided by masario.es and must be used only as a reference material.

By using this page it is understood that: You have read and understood our terms and conditions, and agree to respect them. If you do not agree with these terms and conditions, do not use this website or download any information from it.

IX. Property information

This website and all its elements, texts, information, notes, photos, materials, software and graphics are property of masario.es. The content is protected by copyright laws, registered trademarks, and other laws and international intellectual property conventions. Masario.es does not assume ownership of third-party names, trademarks or service marks that appear on this website, these are the property of their respective owners. The content of this web page can not be copied, modified, published, loaded inside the computer, downloaded from the page and transferred or distributed in any way, without the prior written authorization of masario.es, except for personal use. You may download one (1) copy of the content to a computer exclusively for your own use. However, you may not modify or use it for commercial purposes or give it any other type of public use, representation, rental sale, sectioning, modifying, or dividing the computer programs into parts, eliminating any copyright notice or other proprietary content, or transfer it to another person. masario.es reserves the right to change, update, discontinue, restrict the access to this page to its content at any time, without prior notice.

X. Applicable law and jurisdiction

These General Purchase Conditions will be interpreted and lead by accordance with the Spanish legislation.

For any litigious issue arising from the existence, access, use or content of the General Purchase Conditions, both the Client and Masariohat, SL, are subject to the exclusive jurisdiction and competence of the Courts and Tribunals of Murcia.

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